5 WAYS TO LEAD YOUR BUSINESS WITH EMPATHY
If you are in an industry that talks to, services or sells stuff to humans, you need empathy as a capability in your tool kit. Business strategist and empathy expert for Empathic Consulting, Daniel Murray shares 5 ways you can use it to build happier clients, employees and drive business success.
1. EMPOWER YOUR PEOPLE TO EXPLORE
Peter Drucker told us: “Culture eats strategy for breakfast.” Having a collective group of supportive people, intrinsically motivated to serve the needs of customers, this is the holy grail of culture. So how can we do this? One great step forward is to build empathy as a capability within your business. Imagine if your people constantly looked to understand the needs of customers and peers with the same sense of purpose and performance focus as they take to other metrics. Embedding empathy empowers your people to look for solutions and reduces the reliance on leaders to have all the answers.
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