The recent upheaval at Uber offers a cautionary tale about what happens when founders don’t prioritize empathy. The $69 billion company has clearly had success in its market, but its hesitation to address harassment accusations and reports of driver disputes suggested a lack of empathy toward its employees.
That’s a shame because empathy lies at the heart of successful companies. Founders, in particular, must cultivate a strong sense of empathy because they’re beholden to so many people.
Employees, shareholders, customers — everyone depends on them. And because empathy is a muscle one strengthens only over time, parents who want to raise entrepreneurial kids should begin developing that attribute now.