The Vision Before the Design: Empathy is the Key

See on Scoop.itBullying to Empathy Education Project

Reaching this vision takes a little time, planning and empathy is at the center of the task. The most successful organizations engage a broad spectrum of constituents. It’s important to think about all of the potential “users” of a healthcare facility. Not only are the administrators and clinical staff important, but also patients, family members and support staff. The next step is to bring these groups together. Firsthand knowledge sharing is powerful.

By Jonathan Bykowski

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